We process the personal data of customers, prospects, enquirers, workers and suppliers. We may collect, store and use the following personal information about you:
Please let us know if the personal data we hold about you needs to be corrected or updated.
The data you provide to use includes:
We collect information from your computer and about your visits to and use of our website. This includes collecting unique online identifies such as IP addresses, which are numbers that uniquely identify a specific computer or other device on the internet.
We shall use your personal data for the following purposes:
Our legal basis for processing your personal information
Your information will be held and used by the following parties under our control:
We shall keep your personal data within HayesFuels.com and our trusted third parties except where disclosure is required by law, for example to government bodies such as HMRC and law enforcement agencies.
We only keep your personal information for as long as we need to, so that we can use it for the reasons described above. Where your information is no longer required or is no longer relevant, we will ensure it is disposed of securely.
The actual period for which we store your personal information will vary depending on the type of personal information and how it is used. For example:
To exercise any of these rights, please contact firstname.lastname@example.org or at the address below.
Under the General Data Protection Regulation, you have the right to:
You have the right at any time to ask us what personal information we hold about you, and to ask us to update, amend or delete any data that is incorrect or out of date. As data controller, we will be as clear and transparent as possible and uphold any requests for data disclosure or amendment as soon as possible.
To protect your privacy and security we may need to verify your identity before disclosing or deleting your data.
The accuracy of your personal data is important to us. You can rectify/update your personal data, including your address and contact details at any time. If you find any inaccuracy in your data at any time, we will delete or correct it promptly at your request. Proof of identity may be required in some circumstances.
You have the right to ‘block’ or suppress processing of your personal data. However, we will retain just enough of your personal data to ensure that the restriction is respected in the future. You have the right to object to your personal data being processed, for marketing and for research purposes. From the very first communication from us and every marketing communication we send after you will have the right to object to marketing. For email unsubscribes, it may take up to 48 hours for an amendment to become effective. For post and telephone, it may take 21 days. We will do all we can to ensure that any delay is kept to a minimum.
If you wish to lodge a complaint or seek advice from a supervisory authority please contact the Information Commissioner’s Office (ICO). The ICO is the UK’s independent body set up to uphold your rights to data privacy. The ICO can be contacted at
If you would like to find out more about Hayes Fuels and our range of products; bulk coal, prepacked coal, oil, wood pellets and other associated products, please call or email us using the details below.